Terms of service
Welcome to Twinkle Beads. These Terms of Service govern your use of our website and your purchase of products from our online store. By visiting our site or placing an order, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our website or place an order.
1. About Us
Twinkle Beads is a South African handmade accessories brand offering beaded bracelets, customised bracelets, and related accessories.
Business name: Twinkle Beads
Email: twinklebeadsstudio@gmail.com
WhatsApp: 0715731575
Website: twinklebeads-2.myshopify.com
2. Eligibility to Use Our Website
By using this website, you confirm that you are legally able to enter into a binding agreement or that you are using this website with the involvement and supervision of a parent or legal guardian.
3. Products and Services
We sell handmade and, in many cases, made-to-order products. Because our products are handmade, slight variations in colour, bead placement, size, and finish may occur. These are normal features of handmade items and are not considered defects.
We reserve the right to update, discontinue, or change products, pricing, descriptions, and availability at any time without prior notice.
4. Custom and Personalised Orders
Twinkle Beads offers customised and personalised products, including bracelets made with specific names, colours, sizes, or design requests.
By placing a customised order, you confirm that:
- the spelling, colour choices, sizes, and other details you provide are correct
- you understand customised items are made specifically for you
- customised orders may not be eligible for cancellation, return, or refund once production has started, except where required by law or where the item is faulty
Under South African consumer law, custom-made or special-order goods are treated differently from ordinary returns in some situations.
5. Pricing and Payment
All prices shown on our website are in South African Rand (ZAR) unless stated otherwise.
We reserve the right to change prices at any time without notice. The price charged will be the price displayed at the time you place your order.
Payment must be made in full before an order is processed or dispatched.
We use third-party payment providers to process payments securely. By making a purchase, you also agree to the applicable terms of those payment providers.
6. Order Acceptance and Cancellation
Placing an order does not automatically mean that your order has been accepted. We reserve the right to refuse or cancel any order if:
- a product is unavailable
- there is an error in pricing or product information
- we suspect fraud, misuse, or unauthorised activity
- we cannot verify payment
If we cancel an order after payment has been received, we will refund the amount paid, where applicable.
If you wish to cancel an order, please refer to our Cancellation Policy. Customised orders may not be cancelled once work has started.
7. Shipping and Delivery
We deliver within South Africa. Delivery times are estimates only and may vary depending on your location, courier operations, public holidays, and other factors outside our control.
Processing times for handmade and customised products may be longer than for ready-made items.
For full details, please see our Shipping Policy.
8. Returns, Refunds, and Faulty Goods
Our returns and refund process is set out in our Refund Policy.
Nothing in these Terms of Service is intended to limit any rights you may have under applicable South African consumer laws, including rights relating to defective or unsafe goods. South African consumer guidance notes an automatic 6-month warranty for goods that fail to meet required standards, subject to the law and the facts of the case.
For online sales in South Africa, the ECT Act may also affect cancellation and refund rights in certain circumstances.
9. Accuracy of Information
We try to ensure that all information on our website is accurate, including product descriptions, prices, images, and availability. However, errors may sometimes occur.
We reserve the right to correct any errors, inaccuracies, or omissions and to update information without prior notice.
10. Intellectual Property
All content on this website, including text, images, logos, product photos, graphics, branding, and designs, belongs to Twinkle Beads unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use any content from our website without our prior written permission.
11. Use of Our Website
You agree not to use our website:
- for unlawful or fraudulent purposes
- to interfere with the website’s operation or security
- to upload harmful code, spam, or malicious content
- to infringe the rights of Twinkle Beads or others
We may suspend or restrict access to the website if we believe there has been misuse.
12. Privacy
Your submission of personal information through the store is governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.
Shopify also allows merchants to add store policies such as Terms of Service, Shipping, and Privacy policies within the store settings.
13. Third-Party Services
Our website may use third-party tools, payment gateways, apps, couriers, and platform services. We are not responsible for the content, policies, or performance of third-party services, although we may rely on them to operate our store.
Your use of those services may also be subject to their own terms and policies.
14. Limitation of Liability
To the fullest extent permitted by law, Twinkle Beads will not be liable for any indirect, incidental, special, or consequential loss arising from your use of our website or purchase of our products.
Our total liability for any claim relating to a product or order will not exceed the amount paid for that specific product or order, except where the law provides otherwise.
Nothing in these Terms excludes or limits liability where such exclusion is not permitted under applicable law.
15. Indemnity
You agree to indemnify and hold harmless Twinkle Beads from any claim, loss, liability, or expense arising from your breach of these Terms of Service or misuse of the website.
16. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page and will take effect when published, unless otherwise stated.
Your continued use of the website after changes are posted means you accept the updated Terms.
17. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
18. Contact Us
If you have any questions about these Terms of Service, please contact us:
Twinkle Beads
Email: twinklebeadsstudio@gmail.com
WhatsApp: 0715731575
Website: twinklebeads-2.myshopify.com