Refund policy

At Twinkle Beads, every item is handmade with love and care. Because many of our products are custom-made, we ask customers to read our refund policy carefully before placing an order.

Returns and refunds

We do not accept returns or offer refunds on:

• customised or personalised items
• items made to specific colour or size requests
• sale or discounted items

We only offer a refund, replacement, or store credit if:

• you received the wrong item
• your order arrived damaged
• your item has a clear manufacturing fault

Damaged or incorrect orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• your order number
• clear photos of the item
• photos of the packaging if applicable

Once we review the issue, we will let you know whether your order qualifies for a replacement, refund, or store credit.

Non-returnable items

For hygiene and customisation reasons, we do not accept returns on bracelets or accessories that have been worn, used, or custom-made unless they are faulty.

Refund processing

If a refund is approved, it will be processed to your original payment method within 5 to 10 business days, depending on your payment provider.

Contact us

For refund-related queries, please contact us at:
Email: twinklebeadsstudio@gmail.com
WhatsApp: 0715731575